Like anything else, WordPress is great when it works well. But when it doesn’t, it can leave you tearing your hair out in frustration.
If you have experienced any of the following
- Slow / Poor performance
- Functionality compromises
- Poor design / layout compromises
- Security issues
- “The site is experiencing technical difficulties. Please check your site admin email inbox for instructions.”
You will already know that your website is in trouble and is crying for some professional attention!
Help! My website is too slow!
The average user expects to be entertained by something within 3 seconds of hitting enter. That means your website needs to be ready and waiting! Slow performing wordpress websites can be difficult to diagnose, but we’ve done plenty! And they all have the same result – more hits, more sessions, more enquiries and more sales. If your website is too slow it could be anything from a poor performing website, too many plugins or simply a shared server that needs more juice! Contact us and we’ll help you find out what your website is crying out for. Let’s get you those enquiries and sales!
My website does x y and z, instead of 1,2 and 3
At 20/21 we often come across websites and wonder why they work in a strange and peculiar way. Customers have to go around the houses and stand on their head to accomplish what *should* be a fairly simple task. Or in some cases their website doesn’t do exactly what they want it to do at all… and it never has. This is usually down to the site being based on a template and is rigidly stuck to what the template can do. The good news is, you don’t have to stick to the template! 20/21 can help you break free and get you what you want!
It looks Ok… but not perfect
Looks are as important to a user than functionality, if not more so. Not everyone will like your style, that’s a given. But everyone knows what looks nice and what doesn’t. If you chose a template for your website, chances are you chose it because you like the way it looks, does it still look good now you’ve put your content in it? Do you need help improving its look and feel? We have dedicated designers to help!
Security continues to be a huge area of importance and concern for any website owner, especially those that deal with transactions or run an e-commerce website, especially those that run on wordpress ( mainly because security by obscurity cannot be achieved with such a popular platform ). Europe has taken security and privacy very seriously with the introduction of GDPR. This is where maintenance is of huge importance. How long do you think your brand new car would last if it was never maintained? Take a look at that figure next to Dashboard > Updates. Those are security flaws and bugs being fixed and they shouldn’t be overlooked.
A hacker will find a flaw in a plugin ( like the huge flaw in rev slider disclosed in 2014 where anyone sending a simple URL to a non-updated website that uses the plugin, will be given anything they ask for including database connection details.) Make sure you’re website isn’t on a hackers list! Our maintenance packages include regular update checks, backup systems and roll over contingency plans.
Help! My website is down!
Ok, this is panic stations. Especially if the failure is “The site is experiencing technical difficulties”. This is essentially a programming issue, the server doesn’t even recognise the php script it received, the cause could be anything from bad syntax to a missed semi colon. Either way, this hits our top priority list, first things first, what was the last change made… undo undo! However you look at it, the current situation isn’t good. You’re losing hits, enquiries and sales – and the process to rectify could be anything from a minute to a day.
In a nutshell
Your website is your online shop window, attracting enquiries and customers is its job. If your website is struggling with any of the above we can help.